The cancellation policy for our hotel is as follows: cancellations made 7 days or more prior to the date of arrival will incur a 0% charge.
All bookings cancelled within 7 days prior to the arrival date are subject to cancellation charges amounting to one (1) night’s accommodation charge on terms booked.
If the room you are booking is labelled as non-refundable, non-cancellable or similar, all cancellations will incur a 100% charge, regardless of the date that the cancellation is requested.
There are no refunds for early checkouts and ‘no shows’. If the number of guests on your reservation is reduced once the reservation is paid it is up to the hotel to determine applicable refunds or penalties.
All refunds are subject to credit card administration fees and are only applicable to bookings made against the website.
We shall not be held liable for any damages caused mentally or physically as a result of, or in connection with any delays or cancellations. In the event of a traveller becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveller’s responsibility.
Your request will be processed and if it complies with the cancellation policies for the reserved service we will refund the corresponding amount to your credit card.